Shipping policy
SHIPPING POLICY
Last updated: September 7, 2026
At La Maison Orientale, we take care to ensure that every order is prepared and dispatched securely so that your products arrive in excellent condition.
This Shipping Policy explains how we process, ship and deliver orders placed through our online store.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday to Friday, excluding UK bank holidays.
During busy periods, product launches, promotions or seasonal holidays, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation by email containing tracking information where available.
UK DELIVERY
We deliver to eligible addresses throughout the United Kingdom.
Available shipping methods, estimated delivery times and applicable charges will be displayed at checkout before you complete your purchase.
Delivery estimates begin from the date your order is dispatched and are provided as estimates unless we expressly agree to a specific delivery date.
We will take reasonable steps to deliver your order within the timeframe communicated to you and in accordance with applicable UK consumer law.
INTERNATIONAL DELIVERY
La Maison Orientale may offer international delivery to selected countries and regions.
Available destinations, shipping methods and charges will be displayed at checkout where international delivery is available.
International delivery times may vary depending on the destination, carrier, customs procedures and other circumstances outside our reasonable control.
Some products may be subject to international shipping restrictions. In particular, fragrance products containing alcohol may be classified as restricted or dangerous goods by certain carriers or jurisdictions. As a result, some products or delivery destinations may not be available for international shipping.
If we are unable to fulfil your order because of shipping restrictions, we will contact you and provide an appropriate refund where payment has already been taken.
CUSTOMS, DUTIES AND IMPORT TAXES
Orders delivered outside the United Kingdom may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.
Where such charges are not collected by La Maison Orientale at checkout, they may be payable by the recipient directly to the relevant customs authority, carrier or other organisation.
Any applicable duties or taxes will be handled in accordance with the terms communicated at checkout and applicable law.
We recommend checking the import requirements applicable in your destination country before ordering.
SHIPPING CHARGES
Shipping charges are calculated based on factors such as destination, delivery method and order characteristics.
The applicable shipping cost will be shown at checkout before payment.
Where we offer free shipping or a shipping promotion, any applicable conditions will be displayed on our website or at checkout.
TRACKING YOUR ORDER
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time after receiving your dispatch confirmation for tracking information to become active in the carrier’s system.
DELIVERY DELAYS
Delivery times are estimates unless a specific delivery date has been expressly agreed.
Occasionally, delivery may be affected by circumstances such as severe weather, carrier disruption, customs processing, public holidays or other events outside our reasonable control.
If we become aware of a significant delay affecting your order, we will take reasonable steps to keep you informed.
Nothing in this section limits your statutory rights where goods are not delivered within the period required by applicable consumer law.
INCORRECT OR INCOMPLETE DELIVERY INFORMATION
Please ensure that your delivery name, address, postcode, telephone number and other shipping information are complete and accurate before submitting your order.
If you notice an error after placing your order, please contact us as soon as possible at info@lamaisonorientale.net.
We cannot guarantee that an address can be changed once an order has entered the fulfilment or dispatch process.
Additional delivery costs resulting from incorrect information provided by the customer may be charged where permitted by law and where the circumstances reasonably justify doing so.
FAILED DELIVERY AND UNCLAIMED PARCELS
If delivery cannot be completed, the carrier may attempt redelivery, deliver the parcel to an authorised collection point or return it to us.
Please follow any instructions provided by the carrier regarding redelivery or collection.
If a parcel is returned to us because it was not collected or because incorrect delivery information was provided, please contact us so that we can determine the appropriate next steps.
LOST OR DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as possible at info@lamaisonorientale.net and provide your order number together with photographs of the damaged product and packaging where appropriate.
If your order has not arrived within the expected timeframe, please contact us so that we can investigate the shipment with the carrier.
For UK consumer orders, risk in the goods generally remains with La Maison Orientale until the goods come into your physical possession, or into the possession of a person identified by you to receive them, subject to applicable legal exceptions.
Nothing in this Shipping Policy affects your statutory consumer rights.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, destinations, business practices or legal requirements.
The latest version will always be available on our website.
CONTACT US
If you have any questions about shipping or delivery, please contact:
La Maison Orientale
Email: info@lamaisonorientale.net
Phone: +44 7777 7488 62
Address: 128 City Road, London, EC1V 2NX, United Kingdom