Refund policy
RETURNS & REFUNDS POLICY
We hope you are delighted with your purchase from La Maison Orientale. If you need to return an item, please review the policy below.
30-Day Returns
In addition to your statutory rights, we offer a 30-day return policy. This means you may request a return within 30 days of receiving your order.
To be eligible for a return under our 30-day returns policy, the item must be unused, unopened, and in the same condition in which you received it, with any seals, labels, and original packaging intact. You may also be asked to provide your order number, receipt, or other proof of purchase.
To request a return, please contact us at:
Email: info@lamaisonorientale.net
Phone: +44 7777 7488 62
Please do not send items back without first contacting us. We will provide you with the appropriate return instructions and return address.
Unless the item is faulty, damaged, incorrect, or otherwise not in conformity with your legal rights, you may be responsible for the cost of returning the item.
Your UK Statutory Right to Cancel
If you are a UK consumer purchasing online, you generally have a legal right to cancel your order without giving a reason.
You must inform us of your decision to cancel within 14 days of receiving the goods. Once you have informed us that you wish to cancel, you then have a further 14 days to return the goods.
Where the statutory right to cancel applies, we will refund the price paid for the returned goods together with the cost of our least expensive standard delivery option. If you selected a more expensive delivery service, any additional delivery cost above our standard delivery charge will not normally be refunded.
You are entitled to inspect the goods as you would reasonably be able to do in a shop. We may reduce the amount refunded if the value of the goods has been diminished as a result of handling beyond what is necessary to establish their nature, characteristics, and functioning.
Nothing in this policy affects your statutory rights.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or not as described, please contact us as soon as possible at info@lamaisonorientale.net with your order details and, where appropriate, photographs of the issue.
Where goods are faulty, not as described, or otherwise do not meet your statutory rights, we will provide the remedy required under applicable UK consumer law. Where a return is required because of a fault or an error on our part, we will bear the reasonable return costs.
Exceptions and Non-Returnable Items
Certain goods may be excluded from the right to cancel where permitted by law. These may include:
• Goods made to your specifications or clearly personalised.
• Goods that are liable to deteriorate or expire rapidly.
• Sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken after delivery.
• Gift cards, where applicable and subject to your statutory rights.
For fragrance, beauty, body care, and other personal care products supplied with a hygiene or protective seal, please do not break the seal if you may wish to return the product.
Please contact us at info@lamaisonorientale.net if you are unsure whether a particular item can be returned.
Sale Items
Products purchased during a sale or promotion remain subject to your statutory consumer rights.
Where our voluntary 30-day return policy applies, any additional conditions relating specifically to promotional or clearance products will be clearly stated before purchase.
Exchanges
If you would like a different product, please contact us regarding the return of your original item. Once the return has been accepted, you may place a separate order for the replacement product.
Refunds
Once we receive your return, we will inspect it and notify you regarding your refund.
Where you exercise your statutory right to cancel, we will make any refund due without undue delay and no later than 14 days after we receive the returned goods or, if earlier, 14 days after you provide evidence that the goods have been sent back to us.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.
After we issue a refund, your bank or payment provider may require additional time to process the payment.
European Union Customers
If we sell and deliver products to consumers in the European Union, additional consumer protection rules may apply, including applicable cancellation rights for distance purchases. Your statutory rights under the laws applicable to your purchase are not affected by this policy.
Contact Us
For questions about returns, cancellations, exchanges, or refunds, please contact:
La Maison Orientale
Email: info@lamaisonorientale.net
Phone: +44 7777 7488 62