Privacy policy
PRIVACY POLICY
Last updated: September 7, 2026
La Maison Orientale operates this online store and website, including the related content, features, products and services (the “Services”).
This Privacy Policy explains how La Maison Orientale (“we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise interact with our Services.
Our store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer our Services.
Please read this Privacy Policy carefully to understand how we handle your personal information and the rights available to you.
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect and process:
• Contact information, such as your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products purchased, order history, returns, refunds, exchanges and payment status.
• Payment information. Payments may be processed by Shopify and/or third-party payment providers. We generally do not directly store complete payment card details.
• Account information, including account credentials, preferences and settings where you create an account.
• Communications, including information you provide when contacting customer service or otherwise communicating with us.
• Device and technical information, such as your IP address, browser type, device information and other online identifiers.
• Usage information, including how you interact with our website, pages viewed, products viewed and other activity on the Services.
• Marketing preferences, including whether you have chosen to receive marketing communications from us.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
• Directly from you when you make a purchase, create an account, subscribe to communications, contact us or otherwise provide information to us.
• Automatically when you use our website, including through cookies and similar technologies.
• From service providers that assist us in operating our store, processing payments, fulfilling orders, delivering products, analysing website performance or providing other business services.
• From business partners and other third parties where permitted by law.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
• Process and fulfil your orders.
• Process payments, returns, refunds and exchanges.
• Arrange delivery and communicate with you about your order.
• Create and manage customer accounts.
• Provide customer service and respond to enquiries.
• Maintain and improve our website, products and Services.
• Detect and prevent fraud, misuse and security incidents.
• Comply with our legal and regulatory obligations.
• Establish, exercise or defend legal claims.
• Send marketing communications where permitted by law.
• Personalise your experience and, where permitted, provide relevant advertising.
OUR LAWFUL BASES FOR PROCESSING
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract
Where processing is necessary to enter into or perform a contract with you, including processing and delivering your order and handling payments, returns or refunds.
Legal Obligation
Where processing is necessary for us to comply with applicable legal, tax, accounting, regulatory or other obligations.
Legitimate Interests
Where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. This may include improving our Services, maintaining security, preventing fraud and understanding how customers use our store.
Consent
Where you have given us consent for a particular purpose, such as certain forms of marketing or the use of non-essential cookies. Where we rely on consent, you may withdraw it at any time.
MARKETING
Where permitted by applicable law, we may use your contact information to send you information about La Maison Orientale products, collections, offers and other news that may interest you.
You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails or by contacting us.
Opting out of marketing will not prevent us from sending you essential transactional communications relating to your orders, account or customer service enquiries.
COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the website, measure performance and, where permitted, provide personalised advertising.
Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.
You can manage your cookie preferences through the cookie controls available on our website, where provided.
HOW WE SHARE PERSONAL INFORMATION
We may share personal information where necessary with service providers and other organisations that help us operate our business, including:
• Shopify, which provides our ecommerce platform.
• Payment processors and financial service providers.
• Delivery, logistics and fulfilment providers.
• IT, hosting, cloud storage and security providers.
• Analytics and website service providers.
• Marketing and advertising providers where applicable.
• Professional advisers such as accountants, lawyers and insurers.
• Government, regulatory or law-enforcement authorities where required by law.
We may also disclose personal information in connection with a corporate transaction, such as a merger, acquisition, restructuring or sale of all or part of our business.
We do not disclose your personal information to third parties except where there is an appropriate business or legal reason to do so.
SHOPIFY
Our online store is powered by Shopify.
Shopify processes certain personal information in connection with your use of our store and may process information through its systems and services to provide and improve the Shopify platform.
Information processed through Shopify may be transferred to and processed in countries outside the United Kingdom.
For more information about Shopify’s processing of personal information and the privacy rights available through Shopify, please refer to Shopify’s own privacy information.
INTERNATIONAL TRANSFERS
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally and UK data protection law requires additional protection, we will take appropriate steps to ensure that the transfer is lawful.
Depending on the destination and circumstances, this may include relying on UK adequacy regulations, approved contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum, or another transfer mechanism permitted by applicable law.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, complying with legal, tax and regulatory requirements, resolving disputes and enforcing our agreements.
Different categories of personal information may therefore be retained for different periods.
When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.
DATA SECURITY
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials associated with your account and should not share your password with others.
YOUR RIGHTS UNDER UK DATA PROTECTION LAW
If UK data protection law applies to you, you may have rights in relation to your personal information, including:
• The right to be informed about how your personal information is used.
• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete personal information.
• The right to request deletion of your personal information in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain processing, including certain processing based on legitimate interests and direct marketing.
• The right to data portability in certain circumstances.
• The right to withdraw consent at any time where processing is based on consent.
Some rights are subject to legal conditions and exceptions.
To exercise your rights, please contact us using the details provided below. We may need to verify your identity before completing your request.
CHILDREN’S PRIVACY
Our Services are not intended for children and we do not knowingly collect personal information from children in circumstances where doing so would be unlawful.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.
THIRD-PARTY WEBSITES
Our website may contain links to websites, services or platforms operated by third parties.
We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy notices before providing personal information to them.
YOUR RIGHT TO COMPLAIN
If you have concerns about how we process your personal information, please contact us first so that we can investigate your concern.
If you are in the United Kingdom, you also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Making a complaint does not affect any other legal rights or remedies available to you.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal requirements or other operational reasons.
When we make changes, we will publish the updated Privacy Policy on this website and update the “Last updated” date above.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your data protection rights, please contact:
La Maison Orientale
Email: info@lamaisonorientale.net
Phone: +44 7777 7488 62
Address: 128 City Road, London, EC1V 2NX, United Kingdom
For the purposes of applicable UK data protection law, La Maison Orientale is the controller of the personal information described in this Privacy Policy.